Once a repetitive trend is identified by HEAT, the process to log the problem is simplified. “With one mouse click we can create a new problem record with the data and assign it to a problem team, while at the same time we can work on the individual incident record as well. Previously creating the problem record was an entirely manual process, if it was done at all,”
Kerry Baldwin,
Service Desk Manager
Foodstuffs South Island
|
|
|
 |
|
Take your productivity and efficiency to the next level with FrontRange Educational Services. From instructor-led courses to training you take at your own convenience, there’s a class to help you maximise your use of FrontRange products. To find our more information about FrontRange Educational Services contact us on +61 2 8080 3300.
|
|
Align your technology, people and processes to address your organisation’s unique goals and challenges, and build competitive advantage. FrontRange Professional Services can assist you in implementing IT solutions that support your strategic objectives and drive results.For more information on FrontRange Professional Services contact us on +61 2 8080 3300.
|
|
|