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Powerful tools to give
your business voice
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the foundation for a cost-effective, customer-pleasing communications strategy, whether you manage a single office, direct a global workgroup, or manage a call center for a large, distributed enterprise. Replace expensive and limited proprietary telephony hardware with standards-based software solutions that optimize equipment choices, deploy rapidly, integrate seamlessly, and easily align with changing business processes, demand, and staffing. Increase service levels and productivity, while lowering costs.
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ICCM 2006 Best of Show Award
Collaboration provides win in Contact Management Systems category for being truly at the forefront of innovation... |
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| Comprehensive IP Business Telephony & Call Center Management |
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Access traditional and Internet phone services from one system while deploying a feature-rich IP-PBX business telephone system, VoIP, interactive voice response (IVR), auto attendants, softphone/agent dashboard, unified voice and email messaging, and more.
• Desktop Handsets
• PC Soft Phone
• Unified Messaging
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Lower call volume, increase first-line resolution, and lower costs. Choose from a comprehensive service management suite. Efficiently log call tickets, enable customer voicemail ticket generation and password resets, and more!
• Screen "Pop" Information
• Self Service Management
• Skills Based Routing
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FrontRange Voice is the only telephony system with integrated customer relationship management (CRM). You can manage the customer's experience and leverage your information with each call.
• Automated Dialer
• Call Scripting
• Call Routing
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Get the right call to the right person, regardless their physical location. From a single server, use VoIP to extend advanced telephony features to remote offices, telecommuters, and mobile workers.
• At Home Agents
• Outsourced Agents
• Distributed Facilities
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